From ring resizing and stone tightening to chain repair and refinishing, begin with a careful assessment and approve the confirmed estimate before any work starts.
Your piece is assessed, quoted, and only ever worked on with your written approval. Nothing is a surprise.
Every repair starts with a hands-on inspection. Photos help us prepare, but the piece itself is always examined in person.
You receive an itemised estimate with a timeframe after inspection. Work begins only once you approve it.
Follow your repair with a private reference and one-time link. Your details and photos are never shown publicly.
Every piece is reviewed individually. Availability, final scope, price and timeframe are confirmed only after physical inspection.
From sizing adjustments to structural concerns, we assess the ring’s construction, metal and condition before recommending work.
Subject to physical inspection.
Repair process — precision bench soldering
We inspect stones, prongs and settings carefully to determine what work is appropriate and whether additional concerns are present.
Subject to physical inspection.
Repair process — precision bench work on a setting
Broken links, clasps and connection points are assessed according to the item’s metal, construction and existing wear.
Subject to physical inspection.
Cleaning and refinishing options depend on the jewelry’s metal, finish, stones and present condition.
Subject to physical inspection.
Repair process — surface refinishing
Jewelry treatment process
If the required work is not listed, submit photographs and a short description so the team can assess the piece.
Subject to physical inspection.
Describe the issue and upload clear photographs of the full piece, side angle and damaged area.
Bring your jewelry to our verified location or use the approved customer-arranged insured courier option.
Our team physically inspects the piece, confirms the required work and checks for additional concerns.
Review the confirmed scope, total price and estimated timeframe. No repair begins without your approval.
After repair and quality inspection, we provide collection or delivery instructions and update the repair record.
Before-and-after photographs of completed Marry Me repairs will appear here.
Placeholder area. Real, consented before/after photos of Marry Me repairs will replace these panels — no stock or third-party images are used.
TODO (policy): diagnostic / bench fees and standard turnaround ranges are not published here until confirmed by Marry Me.
Jewelry purchased elsewhere may be submitted for assessment and possible repair, subject to physical inspection. We will tell you honestly if it is not something we can work on.
No. The photo review is free and preliminary. The final price and timeframe are only confirmed after we inspect the piece in person.
TODO (policy): standard turnaround ranges are confirmed after inspection and are not published here until Marry Me confirms them. Your estimate will state the expected timeframe for your specific repair.
We stop, contact you, and send a revised estimate as a new version. Work only continues once you approve the revised estimate.
No. Some damage, wear, or construction cannot be repaired safely. The inspection tells us for certain, and we will explain the options.
Your piece is logged against your private repair reference, its intake condition is recorded, and it is handled by our workshop team. Your contact details and photos are never shown publicly.
Bring the item itself and, if you have it, any Marry Me order number. A description of when the problem started is helpful. You do not need the original box or papers.
Yes. You can request cleaning and polishing on its own. Select “Cleaning and polishing” as the repair needed when you request an assessment.
Start with a careful assessment. You will receive a repair reference, and work only begins after you approve the confirmed estimate.